Care.com: I agree with the other complaints, your left on...
A Care.com customer review by GetHuman user GetHuman-347461 from November 27th, 2017
Background on GetHuman-347461's case
GetHuman: GetHuman-347461 - can you tell our other Care.com customers when your case took place?
GetHuman-347461: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-347461 a list of common Care.com problems)
GetHuman-347461: "Account Access" was why I was trying to call.
GetHuman-347461's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-347461: I agree with the other complaints, your left on hold for over **, they do not get back to you, I've waited over four years to get an answer as why this service feels I don't meet there standards. They have held me back from many jobs, never given me a answer as why they blocked me from Care.com. Although, I'm upset I don't feel this service should go out of business, but one thing for sure Care.com is not all that, like they think they are. I never ever was in trouble with the law, never did drugs but this service will not accept my application and will not tell me why, like I said it's been * years now, and not one service person has tried to reach me and tell me what the problem is, this could be a mistake and I have no way of explaining because this service will not speak to me, they blocked me from the site, what would you do... Care.com, really you care.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
GetHuman-347461: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-347461: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
GetHuman-347461: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
GetHuman-347461: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-347461 taken from his Care.com customer service problem that occurred on November 20th, 2017.