CAREFIRST USES STALL TACTIC ON PROVIDER REIMBUR...
A CareFirst customer review by GetHuman user ~NOT AMUSED from November 26th, 2017
Background on ~NOT AMUSED's case
GetHuman: ~NOT AMUSED - can you tell our other CareFirst customers when your case took place?
~NOT AMUSED: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to CareFirst, and if so, how?
GetHuman: And which of these common CareFirst customer issues best describes the reason you wanted to talk to them?
(Shows ~NOT AMUSED a list of common CareFirst problems)
~NOT AMUSED: "Make/Chase a claim" was why I was trying to call.
~NOT AMUSED's review of CareFirst customer service
GetHuman: So how would you sum up your experience for GetHuman's CareFirst customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NOT AMUSED: CAREFIRST USES STALL TACTIC ON PROVIDER REIMBURSEMENT. LOOSING *NDERY MEDICARE EOB WHEN MAILED AND NOW ASKING FOR MEDICAL RECORDS ON PATIENTS THAT HAVE ALREADY SEEN AND PAID FOR ON OTHER DATES OF SERFICE
GetHuman: Let's quantify your experience contacting CareFirst. On a scale of 1 to 5, how easy is it go get help on a CareFirst problem?
~NOT AMUSED: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NOT AMUSED: I'd give them a one out of five on communication.
GetHuman: And what about CareFirst's ability to quickly and effectively address your problem?
~NOT AMUSED: For that I would say two out of five.
GetHuman: And finally- any advice for other CareFirst customers?
~NOT AMUSED: Call them early in the day or late. Don't forget any personal or account information you might need for CareFirst to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NOT AMUSED taken from his CareFirst customer service problem that occurred on November 17th, 2017.