Carid.com: I spoke with three different CSRs and a supervi...
A Carid.com customer review by GetHuman user ~Laurie from November 8th, 2017
Background on ~Laurie's case
GetHuman: ~Laurie - can you tell our other Carid.com customers when your case took place?
~Laurie: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Carid.com, and if so, how?
GetHuman: And which of these common Carid.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Laurie a list of common Carid.com problems)
~Laurie: "Track order" was why I was trying to call.
~Laurie's review of Carid.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Carid.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Laurie: I spoke with three different CSRs and a supervisor and was given four different delivery dates. I ordered the item as a Christmas gift on ******** and have still not received it. I have now been told it should arrive ********. That is unbelievably poor customer service. I was told I will receive a *% maximum discount for my "inconvenience." This was a Christmas git to someone, and he is still asking me where it is. The cost of the item should be waived and my credit card should be credited. This is the worst customer service I have ever experienced in my life. I am a first-time customer to CarID and will make sure everyone I know is aware of how I was treated.
GetHuman: Let's quantify your experience contacting Carid.com. On a scale of 1 to 5, how easy is it go get help on a Carid.com problem?
~Laurie: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Laurie: I'd give them a two out of five on communication.
GetHuman: And what about Carid.com's ability to quickly and effectively address your problem?
~Laurie: For that I would say one out of five.
GetHuman: And finally- any advice for other Carid.com customers?
~Laurie: Call them early in the day or late. Don't forget any personal or account information you might need for Carid.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Laurie taken from his Carid.com customer service problem that occurred on November 5th, 2017.
Carid.com
1.60 of 5 stars | 32 reviews
~Laurie's Carid.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Carid.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Carid.com in any way.