Cavenders.com: Amazing customer service. I purchased the wrong...
A Cavenders.com customer review by GetHuman user ~pgalbraith from November 9th, 2017
Background on ~pgalbraith's case
GetHuman: ~pgalbraith - can you tell our other Cavenders.com customers when your case took place?
~pgalbraith: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Cavenders.com, and if so, how?
GetHuman: And which of these common Cavenders.com customer issues best describes the reason you wanted to talk to them?
(Shows ~pgalbraith a list of common Cavenders.com problems)
~pgalbraith: "Warranty claim" was why I was trying to call.
~pgalbraith's review of Cavenders.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Cavenders.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pgalbraith: Amazing customer service. I purchased the wrong size boots that my daughter needed for a senior picture. Cavenders put in a rush exchange for me and followed up * times. Excellent! Excellent! Excellent. "Lacey" knows how to provide the BEST service ever :)
GetHuman: Let's quantify your experience contacting Cavenders.com. On a scale of 1 to 5, how easy is it go get help on a Cavenders.com problem?
~pgalbraith: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pgalbraith: I'd give them a five out of five on communication.
GetHuman: And what about Cavenders.com's ability to quickly and effectively address your problem?
~pgalbraith: For that I would say five out of five.
GetHuman: And finally- any advice for other Cavenders.com customers?
~pgalbraith: Call them early in the day or late. Don't forget any personal or account information you might need for Cavenders.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pgalbraith taken from his Cavenders.com customer service problem that occurred on November 6th, 2017.
Cavenders.com
5.00 of 5 stars | 4 reviews
~pgalbraith's Cavenders.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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