Cbeyond Communications: Chris Bode, sales rep, was rude and hung up on...
A Cbeyond Communications customer review by GetHuman user ~the303goddess from November 22nd, 2017
Background on ~the303goddess's case
GetHuman: ~the303goddess - can you tell our other Cbeyond Communications customers when your case took place?
~the303goddess: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to Cbeyond Communications, and if so, how?
GetHuman: And which of these common Cbeyond Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~the303goddess a list of common Cbeyond Communications problems)
~the303goddess: "Overcharge/Strange charge" was why I was trying to call.
~the303goddess's review of Cbeyond Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cbeyond Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~the303goddess: Chris Bode, sales rep, was rude and hung up on me when I said that Cbeyond had not kept up with the services and prices of other providers in our area. Maybe because he can't handle the truth that Cbeyond is out of date and has slow internet speeds which is why the force you to sign a contract with extortionist termination fees.
GetHuman: Let's quantify your experience contacting Cbeyond Communications. On a scale of 1 to 5, how easy is it go get help on a Cbeyond Communications problem?
~the303goddess: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~the303goddess: I'd give them a three out of five on communication.
GetHuman: And what about Cbeyond Communications's ability to quickly and effectively address your problem?
~the303goddess: For that I would say four out of five.
GetHuman: And finally- any advice for other Cbeyond Communications customers?
~the303goddess: Call them early in the day or late. Don't forget any personal or account information you might need for Cbeyond Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~the303goddess taken from his Cbeyond Communications customer service problem that occurred on November 13th, 2017.