CenterPoint Energy: Contractor left tree branches in tree because b...
A CenterPoint Energy customer review by GetHuman user ~Milocam from November 18th, 2017
Background on ~Milocam's case
GetHuman: ~Milocam - can you tell our other CenterPoint Energy customers when your case took place?
~Milocam: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to CenterPoint Energy, and if so, how?
GetHuman: And which of these common CenterPoint Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Milocam a list of common CenterPoint Energy problems)
~Milocam: "Cancel service" was why I was trying to call.
~Milocam's review of CenterPoint Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CenterPoint Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Milocam: Contractor left tree branches in tree because branch was stuck in tree. Now I (senior citizen with heart condition) have to try to get branches out.
GetHuman: Let's quantify your experience contacting CenterPoint Energy. On a scale of 1 to 5, how easy is it go get help on a CenterPoint Energy problem?
~Milocam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Milocam: I'd give them a two out of five on communication.
GetHuman: And what about CenterPoint Energy's ability to quickly and effectively address your problem?
~Milocam: For that I would say three out of five.
GetHuman: And finally- any advice for other CenterPoint Energy customers?
~Milocam: Call them early in the day or late. Don't forget any personal or account information you might need for CenterPoint Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Milocam taken from his CenterPoint Energy customer service problem that occurred on November 13th, 2017.