CenterPoint Energy: Same as a few others have said. Paid for a same...
A CenterPoint Energy customer review by GetHuman user ~Abused Customer from November 15th, 2017
Background on ~Abused Customer's case
GetHuman: ~Abused Customer - can you tell our other CenterPoint Energy customers when your case took place?
~Abused Customer: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to CenterPoint Energy, and if so, how?
GetHuman: And which of these common CenterPoint Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Abused Customer a list of common CenterPoint Energy problems)
~Abused Customer: "Change appointment" was why I was trying to call.
~Abused Customer's review of CenterPoint Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CenterPoint Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Abused Customer: Same as a few others have said. Paid for a same day set up. **$ extra. Left work early and didn't leave the house all night which caused me to lose a full day that I could have been moving and working. Next day i call in and they say the tech recorded leaving at *:**pm and nobody was home. Fiance and myself were at the house from *:**PM untill *AM this morning. Had chinese food delivered at *:**PM. Don't have ANYTHING in the house yet such as tv's or radios that can cause us to not hear anything. I explained to the rep and her supervisor all of the above conditions and was told that no refunds will be given and that they wont be able to come out to turn everything on untill the next friday. A full week after the account is set up. When she asked if she could help with anything else I informed her that a little less monopoly in the industry would go a long way for customer service. They are the only provider and they know it for sure.
GetHuman: Let's quantify your experience contacting CenterPoint Energy. On a scale of 1 to 5, how easy is it go get help on a CenterPoint Energy problem?
~Abused Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Abused Customer: I'd give them a five out of five on communication.
GetHuman: And what about CenterPoint Energy's ability to quickly and effectively address your problem?
~Abused Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other CenterPoint Energy customers?
~Abused Customer: Call them early in the day or late. Don't forget any personal or account information you might need for CenterPoint Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Abused Customer taken from his CenterPoint Energy customer service problem that occurred on November 10th, 2017.