CenterPoint Energy: They suppose to come to connect my electricity...
A CenterPoint Energy customer review by GetHuman user ~G,Parra from November 19th, 2017
Background on ~G,Parra 's case
GetHuman: ~G,Parra - can you tell our other CenterPoint Energy customers when your case took place?
~G,Parra : Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to CenterPoint Energy, and if so, how?
GetHuman: And which of these common CenterPoint Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~G,Parra a list of common CenterPoint Energy problems)
~G,Parra : "Change appointment" was why I was trying to call.
~G,Parra 's review of CenterPoint Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CenterPoint Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~G,Parra : They suppose to come to connect my electricity between *:**am to **:** pm*I stood all day waiting for the light company (center point until **:** pm and no luck.
GetHuman: Let's quantify your experience contacting CenterPoint Energy. On a scale of 1 to 5, how easy is it go get help on a CenterPoint Energy problem?
~G,Parra : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~G,Parra : I'd give them a four out of five on communication.
GetHuman: And what about CenterPoint Energy's ability to quickly and effectively address your problem?
~G,Parra : For that I would say one out of five.
GetHuman: And finally- any advice for other CenterPoint Energy customers?
~G,Parra : Call them early in the day or late. Don't forget any personal or account information you might need for CenterPoint Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~G,Parra taken from his CenterPoint Energy customer service problem that occurred on November 14th, 2017.