Certainty Stores: I placed my order on a Tuesday and by Saturday...
A Certainty Stores customer review by GetHuman user ~charlie from November 21st, 2017
Background on ~charlie 's case
GetHuman: ~charlie - can you tell our other Certainty Stores customers when your case took place?
~charlie : Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Certainty Stores, and if so, how?
GetHuman: And which of these common Certainty Stores customer issues best describes the reason you wanted to talk to them?
(Shows ~charlie a list of common Certainty Stores problems)
~charlie : "Returns" was why I was trying to call.
~charlie 's review of Certainty Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's Certainty Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charlie : I placed my order on a Tuesday and by Saturday I still could not track my package*From the time I placed my order I never received a confirmation email. When I called they gave me attitude and we're very unprofessional. Now it's Saturday *:**PM *And I still don't have any idea where my package is or when it will arrive.and might I add that I paid $**.** for shipping and handling. I feel like driving to wv and finding the idiot who handled my call and kicking his behind im so enraged. Certaintystores **** . I hope they go out of business
GetHuman: Let's quantify your experience contacting Certainty Stores. On a scale of 1 to 5, how easy is it go get help on a Certainty Stores problem?
~charlie : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charlie : I'd give them a three out of five on communication.
GetHuman: And what about Certainty Stores's ability to quickly and effectively address your problem?
~charlie : For that I would say one out of five.
GetHuman: And finally- any advice for other Certainty Stores customers?
~charlie : Call them early in the day or late. Don't forget any personal or account information you might need for Certainty Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charlie taken from his Certainty Stores customer service problem that occurred on November 12th, 2017.
Certainty Stores
2.00 of 5 stars | 4 reviews
~charlie 's Certainty Stores Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Certainty Stores, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Certainty Stores in any way.