Certegy: The gentleman was very rude basically saying th...
A Certegy customer review by GetHuman user ~MadHatter from November 15th, 2017
Background on ~MadHatter's case
GetHuman: ~MadHatter - can you tell our other Certegy customers when your case took place?
~MadHatter: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Certegy, and if so, how?
GetHuman: And which of these common Certegy customer issues best describes the reason you wanted to talk to them?
(Shows ~MadHatter a list of common Certegy problems)
~MadHatter: "Cancel Account" was why I was trying to call.
~MadHatter's review of Certegy customer service
GetHuman: So how would you sum up your experience for GetHuman's Certegy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MadHatter: The gentleman was very rude basically saying that I should just "deal with it" and that it will take *-* days, maybe up to **. I reported this on March * and heard nothing! Certegy presented my check to my bank twice, got paid once, then got upset that the bank refused the *nd one. So they decided to electronically debit my account again! Now they have gotten paid twice, then a collection agency called me to get paid a *rd time. I have return check fees out the wahzoo because they keep insisting I pay when I alreday did and I HAVE PROOF! bank is also involved and disgusted. I've already reported to the Better Business Bureau and have an appointment with my lawyer. Too bad I can't pay my other bills because of all this nonsense going on.
GetHuman: Let's quantify your experience contacting Certegy. On a scale of 1 to 5, how easy is it go get help on a Certegy problem?
~MadHatter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MadHatter: I'd give them a five out of five on communication.
GetHuman: And what about Certegy's ability to quickly and effectively address your problem?
~MadHatter: For that I would say five out of five.
GetHuman: And finally- any advice for other Certegy customers?
~MadHatter: Call them early in the day or late. Don't forget any personal or account information you might need for Certegy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MadHatter taken from his Certegy customer service problem that occurred on November 8th, 2017.