Certegy: Marilyn was very polite and help full. This che...
A Certegy customer review by GetHuman user ~annoyed40258 from November 26th, 2017
Background on ~annoyed40258's case
GetHuman: ~annoyed40258 - can you tell our other Certegy customers when your case took place?
~annoyed40258: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to Certegy, and if so, how?
GetHuman: And which of these common Certegy customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed40258 a list of common Certegy problems)
~annoyed40258: "Declined Payment" was why I was trying to call.
~annoyed40258's review of Certegy customer service
GetHuman: So how would you sum up your experience for GetHuman's Certegy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed40258: Marilyn was very polite and help full. This check was very old did not know it existed until I got my credit report. tracked it to another agency paid it off but had to go back to Certigy to have it removed from my credit report.....lets see how long that takes.
GetHuman: Let's quantify your experience contacting Certegy. On a scale of 1 to 5, how easy is it go get help on a Certegy problem?
~annoyed40258: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed40258: I'd give them a five out of five on communication.
GetHuman: And what about Certegy's ability to quickly and effectively address your problem?
~annoyed40258: For that I would say four out of five.
GetHuman: And finally- any advice for other Certegy customers?
~annoyed40258: Call them early in the day or late. Don't forget any personal or account information you might need for Certegy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed40258 taken from his Certegy customer service problem that occurred on November 18th, 2017.