Certegy: I waited **mins on hold outside of Walmart tryi...
A Certegy customer review by GetHuman user ~Chrislee502 from November 25th, 2017
Background on ~Chrislee502's case
GetHuman: ~Chrislee502 - can you tell our other Certegy customers when your case took place?
~Chrislee502: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to Certegy, and if so, how?
GetHuman: And which of these common Certegy customer issues best describes the reason you wanted to talk to them?
(Shows ~Chrislee502 a list of common Certegy problems)
~Chrislee502: "Check Denied" was why I was trying to call.
~Chrislee502's review of Certegy customer service
GetHuman: So how would you sum up your experience for GetHuman's Certegy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chrislee502: I waited **mins on hold outside of Walmart trying to speak to a human at Certegy. After **mins some Indian woman picks up and "Im sorry sir, my system is updating, I can not help you at this time, you must call back.". Thenshe hangs up, and I have to start the process all over again! The most unreal, surreal, rude customer service I have ever encountered in my life.
GetHuman: Let's quantify your experience contacting Certegy. On a scale of 1 to 5, how easy is it go get help on a Certegy problem?
~Chrislee502: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chrislee502: I'd give them a five out of five on communication.
GetHuman: And what about Certegy's ability to quickly and effectively address your problem?
~Chrislee502: For that I would say five out of five.
GetHuman: And finally- any advice for other Certegy customers?
~Chrislee502: Call them early in the day or late. Don't forget any personal or account information you might need for Certegy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chrislee502 taken from his Certegy customer service problem that occurred on November 15th, 2017.