Charlotte Observer: Did not receive Sunday paper . Called about * a...
A Charlotte Observer customer review by GetHuman user GetHuman-333239 from November 19th, 2017
Background on GetHuman-333239's case
GetHuman: GetHuman-333239 - can you tell our other Charlotte Observer customers when your case took place?
GetHuman-333239: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Charlotte Observer, and if so, how?
GetHuman: And which of these common Charlotte Observer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-333239 a list of common Charlotte Observer problems)
GetHuman-333239: "Delivery problem" was why I was trying to call.
GetHuman-333239's review of Charlotte Observer customer service
GetHuman: So how would you sum up your experience for GetHuman's Charlotte Observer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-333239: Did not receive Sunday paper . Called about * am. was told my info would be sent to person to solve my problem. no response all day Sunday .Did not receive Monday paper. I called again and was told my Sunday and Monday would be at my house in * hours. Did not receive them. Called again at *:** pm Monday I asked to speak to someone who could give me an answer and tell me when I would get my papers. The lady said she could not transfer me or could she give me a number direct to a supervisor. It is *:** pm and still have not had a response. Very poor customer service . I guess they just dont care .
GetHuman: Let's quantify your experience contacting Charlotte Observer. On a scale of 1 to 5, how easy is it go get help on a Charlotte Observer problem?
GetHuman-333239: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-333239: I'd give them a three out of five on communication.
GetHuman: And what about Charlotte Observer's ability to quickly and effectively address your problem?
GetHuman-333239: For that I would say two out of five.
GetHuman: And finally- any advice for other Charlotte Observer customers?
GetHuman-333239: Call them early in the day or late. Don't forget any personal or account information you might need for Charlotte Observer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-333239 taken from his Charlotte Observer customer service problem that occurred on November 15th, 2017.