Charlotte Observer: Subscribed years ago. Tried in October of ** a...

A Charlotte Observer customer review by GetHuman user GetHuman-79916 from November 28th, 2017

Background on GetHuman-79916's case

GetHuman: GetHuman-79916 - can you tell our other Charlotte Observer customers when your case took place?
GetHuman-79916: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Charlotte Observer, and if so, how?
GetHuman-79916: I used the 800-532-5350 number I found for on the GetHuman Charlotte Observer customer phone number page I was on: Charlotte Observer Customer Service Phone Number
GetHuman: And which of these common Charlotte Observer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79916 a list of common Charlotte Observer problems)
GetHuman-79916: "Lower my bill" was why I was trying to call.

GetHuman-79916's review of Charlotte Observer customer service

GetHuman: So how would you sum up your experience for GetHuman's Charlotte Observer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79916: Subscribed years ago. Tried in October of ** again. No delivery and after * weeks of poor customer service requested a refund. Fast forward * months. Tried again. Once again no service, terrible customer service, and now awaiting on a full refund. They will be out of business in a few years. Good riddance.
GetHuman: Let's quantify your experience contacting Charlotte Observer. On a scale of 1 to 5, how easy is it go get help on a Charlotte Observer problem?
GetHuman-79916: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79916: I'd give them a two out of five on communication.
GetHuman: And what about Charlotte Observer's ability to quickly and effectively address your problem?
GetHuman-79916: For that I would say one out of five.
GetHuman: And finally- any advice for other Charlotte Observer customers?
GetHuman-79916: Call them early in the day or late. Don't forget any personal or account information you might need for Charlotte Observer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79916 taken from his Charlotte Observer customer service problem that occurred on November 21st, 2017.

Charlotte Observer

1.88 of 5 stars | 62 reviews

GetHuman-79916's Charlotte Observer Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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