Charlotte Observer: Subscribed through Groupon *******...have yet t...
A Charlotte Observer customer review by GetHuman user ~NoPaperMan from November 26th, 2017
Background on ~NoPaperMan's case
GetHuman: ~NoPaperMan - can you tell our other Charlotte Observer customers when your case took place?
~NoPaperMan: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Charlotte Observer, and if so, how?
GetHuman: And which of these common Charlotte Observer customer issues best describes the reason you wanted to talk to them?
(Shows ~NoPaperMan a list of common Charlotte Observer problems)
~NoPaperMan: "Cancel subscription" was why I was trying to call.
~NoPaperMan's review of Charlotte Observer customer service
GetHuman: So how would you sum up your experience for GetHuman's Charlotte Observer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NoPaperMan: Subscribed through Groupon *******...have yet to receive *st paper and my credit card was billed. Called Groupon **** and was told they could not help and that I'd need to contact the Observer directly. Did so and go someone at *** number who could barely speak English Was told she'd escalate to Finance Dept. Asked for direct phone to finance dept and was told they do not have. She could not tell me when I'd be contacted, nor when I'd receive the paper. Groupon would not refund. I'd been a subscriber to the Observer years ago and stopped due to too many issues with deliveries, etc., thought I'd try again, and this is the result. No wonder print papers are going under.
GetHuman: Let's quantify your experience contacting Charlotte Observer. On a scale of 1 to 5, how easy is it go get help on a Charlotte Observer problem?
~NoPaperMan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NoPaperMan: I'd give them a one out of five on communication.
GetHuman: And what about Charlotte Observer's ability to quickly and effectively address your problem?
~NoPaperMan: For that I would say one out of five.
GetHuman: And finally- any advice for other Charlotte Observer customers?
~NoPaperMan: Call them early in the day or late. Don't forget any personal or account information you might need for Charlotte Observer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NoPaperMan taken from his Charlotte Observer customer service problem that occurred on November 21st, 2017.