Charter Communications: Charter's phone service is poor and often unrel...
A Charter Communications customer review by GetHuman user ~Lana from November 3rd, 2017
Background on ~Lana's case
GetHuman: ~Lana - can you tell our other Charter Communications customers when your case took place?
~Lana: Yes I can. It was morning, on October 26th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Lana a list of common Charter Communications problems)
~Lana: "Complaint" was why I was trying to call.
~Lana's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lana: Charter's phone service is poor and often unreliable as compared to other providers. The cable service is anchored by a user "guide" system that is about as primitive as it gets. You can't even perform a simple, fundamental search by keyword. One more warning: With Charter, you have to watch your bill like a hawk from month to month.** The bottom line is that Charter is the worst company - bar *none* - that I have ever dealt with. If there was another cable provider in my area, I'd dump Charter in a heartbeat.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Lana: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lana: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Lana: For that I would say five out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Lana: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lana taken from his Charter Communications customer service problem that occurred on October 26th, 2017.