Charter Communications: This company is ****. they treat customers poo...

A Charter Communications customer review by GetHuman user ~Eric-pissed off customer from November 21st, 2017

Background on ~Eric-pissed off customer's case

GetHuman: ~Eric-pissed off customer - can you tell our other Charter Communications customers when your case took place?
~Eric-pissed off customer: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
~Eric-pissed off customer: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Eric-pissed off customer a list of common Charter Communications problems)
~Eric-pissed off customer: "Change plan" was why I was trying to call.

~Eric-pissed off customer's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eric-pissed off customer: This company is ****. they treat customers poorly and won't help with billing fees that are not appropriate. Its all about money for them and not taking care of the people.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Eric-pissed off customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eric-pissed off customer: I'd give them a one out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Eric-pissed off customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Eric-pissed off customer: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eric-pissed off customer taken from his Charter Communications customer service problem that occurred on November 20th, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

~Eric-pissed off customer's Charter Communications Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charter Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charter Communications in any way.

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