Charter Communications: This morning I paid my charter bill on line as...
A Charter Communications customer review by GetHuman user ~Mike from November 27th, 2017
Background on ~Mike's case
GetHuman: ~Mike - can you tell our other Charter Communications customers when your case took place?
~Mike: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike a list of common Charter Communications problems)
~Mike: "Overcharge/Strange charge" was why I was trying to call.
~Mike's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: This morning I paid my charter bill on line as I have many times before but this time when I received the conformation E-Mail the debit card number they used was not mine. I called and they said I must have made the mistake. Well I did not and now either my bill has not been paid or some other poor soul is paying it for me because charter made the error not me. I called and talked to three different people and nobody! Yes Nobody could correct it. Thanks a lot Charter!!! What do I do now? Wait to see who gets screwed up first? The worst customer service when it comes to billing I have seen in ** years!! Now I am afraid to pay online because Charter will ***** it up again! They said I must have made the mistake? ***** them. Maybe I will need to go to the Dish or something else. Yes charter, pu pu you!
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Mike: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Mike: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his Charter Communications customer service problem that occurred on November 19th, 2017.