Charter Communications: site on phone wouldnt load due to glitch, site...

A Charter Communications customer review by GetHuman user ~wreck08 from November 21st, 2017

Background on ~wreck08's case

GetHuman: ~wreck08 - can you tell our other Charter Communications customers when your case took place?
~wreck08: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
~wreck08: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~wreck08 a list of common Charter Communications problems)
~wreck08: "Change plan" was why I was trying to call.

~wreck08's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wreck08: site on phone wouldnt load due to glitch, site on computer wouldnt load, finally got it to load and it said my CC was invalid (which it obviously wasn't), had to call to pay bill, finally got it paid and the rep refused to email me a copy of the info for my records. they better F'ing see this review so they know why they are going DOWNHILL.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~wreck08: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wreck08: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~wreck08: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~wreck08: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wreck08 taken from his Charter Communications customer service problem that occurred on November 12th, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

~wreck08's Charter Communications Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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