Charter Communications: The customer service people are fine... its the...
A Charter Communications customer review by GetHuman user ~tiredOfNoOptions ToCharter from November 25th, 2017
Background on ~tiredOfNoOptions ToCharter's case
GetHuman: ~tiredOfNoOptions ToCharter - can you tell our other Charter Communications customers when your case took place?
~tiredOfNoOptions ToCharter: Sure. It was evening, on November 19th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~tiredOfNoOptions ToCharter a list of common Charter Communications problems)
~tiredOfNoOptions ToCharter: "Complaint" was why I was trying to call.
~tiredOfNoOptions ToCharter's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tiredOfNoOptions ToCharter: The customer service people are fine... its the products that have been sucking... e-mail was down for days while a new improved (haha) one was put up.. the new improved one *****.. cant write emails and deleting is a hellish ordeal. When I call I am told email is not part of the paid service, so you get what you get.. then why change the email at all.. could have just left it alone at least it worked! I have gone through four dvr digital boxes, each **** out within a day or two and then takes week or longer to replace... and i have to take time from work to do this. The second to last one went down over christmas.. so family could not watch together in our living room and we lost all the dvr shows that were saved for a reason when they replaced it with a box that went down hours later!
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~tiredOfNoOptions ToCharter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tiredOfNoOptions ToCharter: I'd give them a one out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~tiredOfNoOptions ToCharter: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~tiredOfNoOptions ToCharter: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tiredOfNoOptions ToCharter taken from his Charter Communications customer service problem that occurred on November 19th, 2017.