Charter Communications: Customer service is terrible. Called and spoke...

A Charter Communications customer review by GetHuman user GetHuman-pvang32 from November 29th, 2017

Background on GetHuman-pvang32's case

GetHuman: GetHuman-pvang32 - can you tell our other Charter Communications customers when your case took place?
GetHuman-pvang32: Yes I can. It was afternoon, on November 27th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman-pvang32: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pvang32 a list of common Charter Communications problems)
GetHuman-pvang32: "Lower my bill" was why I was trying to call.

GetHuman-pvang32's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pvang32: Customer service is terrible. Called and spoke to someone in Billing who was not helpful in helping with my financial situation. Then spoke to someone in tech department since my wifi connection *****. He was rude and very condescending, asking me "Are you even listening?!" more than once to me. He walked through the steps very fast. Apparently this company needs better train their workers how to appropriately respond to customers and the issue at hand.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman-pvang32: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pvang32: I'd give them a one out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman-pvang32: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman-pvang32: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pvang32 taken from his Charter Communications customer service problem that occurred on November 27th, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

GetHuman-pvang32's Charter Communications Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charter Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charter Communications in any way.

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