Charter Communications: The computer gave me a list of troubleshooting...
A Charter Communications customer review by GetHuman user ~Leaf electric car from November 23rd, 2017
Background on ~Leaf electric car's case
GetHuman: ~Leaf electric car - can you tell our other Charter Communications customers when your case took place?
~Leaf electric car: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Leaf electric car a list of common Charter Communications problems)
~Leaf electric car: "Setup service" was why I was trying to call.
~Leaf electric car's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leaf electric car: The computer gave me a list of troubleshooting, then transfered me to an agent. I was drop within ** seconds never talking to an agent.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Leaf electric car: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leaf electric car: I'd give them a four out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Leaf electric car: For that I would say five out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Leaf electric car: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leaf electric car taken from his Charter Communications customer service problem that occurred on November 14th, 2017.