Charter Communications: It ends my call immediately after telling me th...
A Charter Communications customer review by GetHuman user ~Canceling charter from November 25th, 2017
Background on ~Canceling charter 's case
GetHuman: ~Canceling charter - can you tell our other Charter Communications customers when your case took place?
~Canceling charter : Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Canceling charter a list of common Charter Communications problems)
~Canceling charter : "Lower My Bill" was why I was trying to call.
~Canceling charter 's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Canceling charter : It ends my call immediately after telling me the call will be monitored. I have been trying for * hours now
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Canceling charter : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Canceling charter : I'd give them a three out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Canceling charter : For that I would say two out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Canceling charter : Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Canceling charter taken from his Charter Communications customer service problem that occurred on November 19th, 2017.