Charter Communications: the service was very good, the rep seemed to be...
A Charter Communications customer review by GetHuman user ~Charlesetta Harris from November 20th, 2017
Background on ~Charlesetta Harris's case
GetHuman: ~Charlesetta Harris - can you tell our other Charter Communications customers when your case took place?
~Charlesetta Harris: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlesetta Harris a list of common Charter Communications problems)
~Charlesetta Harris: "Technical Support" was why I was trying to call.
~Charlesetta Harris's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlesetta Harris: the service was very good, the rep seemed to be very knowledgeable. First time in along time the call was enjoyable.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Charlesetta Harris: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlesetta Harris: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Charlesetta Harris: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Charlesetta Harris: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlesetta Harris taken from his Charter Communications customer service problem that occurred on November 10th, 2017.