Charter Communications: I started the conversation with, "I would like...
A Charter Communications customer review by GetHuman user ~Anon from November 24th, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Charter Communications customers when your case took place?
~Anon: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Charter Communications problems)
~Anon: "Refund" was why I was trying to call.
~Anon's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: I started the conversation with, "I would like to stay with Charter but the pricing is to high compared to competitors in the area." I was forwarded to the Customer Retention Office immediately. If you don't know, the CRO has the power and flexibility to do almost anything. I said I could only pay *** a month, my bill is now **.** including taxes. They gave me extra HD channels and doubled my internet speed. This was after paying *** a month for over * years.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Anon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Anon: For that I would say five out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Charter Communications customer service problem that occurred on November 18th, 2017.