Charter Communications: I'm actually still on hold as I wait. Business...
A Charter Communications customer review by GetHuman user ~Not Happy from November 25th, 2017
Background on ~Not Happy's case
GetHuman: ~Not Happy - can you tell our other Charter Communications customers when your case took place?
~Not Happy: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common Charter Communications problems)
~Not Happy: "Pay bill" was why I was trying to call.
~Not Happy's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: I'm actually still on hold as I wait. Business lines have been out since approximately **:** AM and it is now *:**PM. I was OK with that until I wanted my phones manually rolled to an on call service (something I've had done before when charter has an outage) however I am put on terminal hold. Even after I went to the residential side, explained my situation and told them not to place me on hold, they still did it.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Not Happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Not Happy: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his Charter Communications customer service problem that occurred on November 18th, 2017.