Charter Communications: The over all internet was good but when I went...
A Charter Communications customer review by GetHuman user GetHuman-sheabob from November 29th, 2017
Background on GetHuman-sheabob's case
GetHuman: GetHuman-sheabob - can you tell our other Charter Communications customers when your case took place?
GetHuman-sheabob: Sure. It was morning, on November 27th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sheabob a list of common Charter Communications problems)
GetHuman-sheabob: "Change Plan" was why I was trying to call.
GetHuman-sheabob's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sheabob: The over all internet was good but when I went to cancel my internet they wouldn't let me telling me I had to have the security code which was located on bills. I moved and no longer had this mail and their closet office was * hours away I was told the only way to cancel my service was to drive there and show my photo ID. That would be a round trip of * house to cancel my Internet!!! it was not ok! I was not happy and when I asked to speak to a supervisor the lady refused and told me I could not cancel my internet unless I drove all the way to their office. I had to waste a whole day going to cancel my internet and they charged me for a month that I hadn't even used the service since I moved!!! Worst company ever!
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman-sheabob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sheabob: I'd give them a four out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman-sheabob: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman-sheabob: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sheabob taken from his Charter Communications customer service problem that occurred on November 27th, 2017.