Charter Communications: I never got any help from customer service. the...
A Charter Communications customer review by GetHuman user GetHuman-429956 from November 20th, 2017
Background on GetHuman-429956's case
GetHuman: GetHuman-429956 - can you tell our other Charter Communications customers when your case took place?
GetHuman-429956: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-429956 a list of common Charter Communications problems)
GetHuman-429956: "Lower My Bill" was why I was trying to call.
GetHuman-429956's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-429956: I never got any help from customer service. the robot voice didn't get my responds on the phone. Kept repeating the questions. My service went out last week( cable, internet and phone) also for * hrs. and now tonight for another * hrs.( just digital cable) I should not have to pay for service I am not getting.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman-429956: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-429956: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman-429956: For that I would say three out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman-429956: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-429956 taken from his Charter Communications customer service problem that occurred on November 17th, 2017.