Charter Communications: I've spoken with two Charter CS associates comp...
A Charter Communications customer review by GetHuman user ~Dis-Gust from November 25th, 2017
Background on ~Dis-Gust's case
GetHuman: ~Dis-Gust - can you tell our other Charter Communications customers when your case took place?
~Dis-Gust: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Dis-Gust a list of common Charter Communications problems)
~Dis-Gust: "Service problem" was why I was trying to call.
~Dis-Gust's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dis-Gust: I've spoken with two Charter CS associates complaining about the scheduled phone installation (the technician didn't show up on the appointed day) and via a robo-call I've answered the *-party verification system questions at least * times but I keep on getting the call daily for the last ** days. Thinking of cancelling the phone hook up (and perhaps the internet & tv) Such bad customer concern is aggravating!
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Dis-Gust: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dis-Gust: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Dis-Gust: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Dis-Gust: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dis-Gust taken from his Charter Communications customer service problem that occurred on November 23rd, 2017.