Charter Communications: Their customer service line is outsourced and y...
A Charter Communications customer review by GetHuman user ~Melody from November 3rd, 2017
Background on ~Melody's case
GetHuman: ~Melody - can you tell our other Charter Communications customers when your case took place?
~Melody: Sure. It was late at night, on October 31st.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Melody a list of common Charter Communications problems)
~Melody: "Overcharge/Strange charge" was why I was trying to call.
~Melody's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melody: Their customer service line is outsourced and you can barely understand their thick accent. The promise you whatever they think you want through that outsourced line and then nothing happens. I have been charged up to $*** after only having the service for * weeks, after an hour and a half on the phone they finally "said" they fixed it. But low and behold my next month was $***. Once again had to call into their annoying customer service line and they claimed they fixed it again. Finally had to go up to the office who were very nice but could do nothing for me. I was told my bill would be $*** a month before I signed up. I never saw a bill close to that and I finally cancelled my service. I recommend no one ever fall into the Charter trap full of lies and taking advantage of people as I did.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Melody: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melody: I'd give them a four out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Melody: For that I would say three out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Melody: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melody taken from his Charter Communications customer service problem that occurred on October 31st, 2017.