Charter Communications: you know you can t turn customers phone off whe...
A Charter Communications customer review by GetHuman user ~trina gill from November 1st, 2017
Background on ~trina gill's case
GetHuman: ~trina gill - can you tell our other Charter Communications customers when your case took place?
~trina gill: Yes I can. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~trina gill a list of common Charter Communications problems)
~trina gill: "Technical Support" was why I was trying to call.
~trina gill's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~trina gill: you know you can t turn customers phone off when you paid the miminum balance then turn your phone off after * hrs and insist that you pay more money to turn it back on still without service
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~trina gill: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~trina gill: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~trina gill: For that I would say two out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~trina gill: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~trina gill taken from his Charter Communications customer service problem that occurred on October 24th, 2017.