Charter Communications: The site was helpful in bypassing the robo tech...
A Charter Communications customer review by GetHuman user ~Tennessee Gma from November 24th, 2017
Background on ~Tennessee Gma's case
GetHuman: ~Tennessee Gma - can you tell our other Charter Communications customers when your case took place?
~Tennessee Gma: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Tennessee Gma a list of common Charter Communications problems)
~Tennessee Gma: "Cancel service" was why I was trying to call.
~Tennessee Gma's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tennessee Gma: The site was helpful in bypassing the robo tech support which I had tried to use for three days. The CSR was fine and did her job well.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Tennessee Gma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tennessee Gma: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Tennessee Gma: For that I would say five out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Tennessee Gma: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tennessee Gma taken from his Charter Communications customer service problem that occurred on November 16th, 2017.