Chegg: Aside from actually having to search for the te...
A Chegg customer review by GetHuman user ~Satisfied Customer from November 20th, 2017
Background on ~Satisfied Customer's case
GetHuman: ~Satisfied Customer - can you tell our other Chegg customers when your case took place?
~Satisfied Customer: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Satisfied Customer a list of common Chegg problems)
~Satisfied Customer: "Missing Order" was why I was trying to call.
~Satisfied Customer's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Satisfied Customer: Aside from actually having to search for the telephone number for a while, they reps were extremely helpful and I was able to accomplish what I wanted.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Satisfied Customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Satisfied Customer: I'd give them a four out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Satisfied Customer: For that I would say three out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Satisfied Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Satisfied Customer taken from his Chegg customer service problem that occurred on November 13th, 2017.