Chegg: I waited for ** before I hung up. I need to tal...
A Chegg customer review by GetHuman user ~Jessica Thompson from November 20th, 2017
Background on ~Jessica Thompson's case
GetHuman: ~Jessica Thompson - can you tell our other Chegg customers when your case took place?
~Jessica Thompson: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Chegg, and if so, how?
GetHuman: And which of these common Chegg customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica Thompson a list of common Chegg problems)
~Jessica Thompson: "Returns" was why I was trying to call.
~Jessica Thompson's review of Chegg customer service
GetHuman: So how would you sum up your experience for GetHuman's Chegg customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica Thompson: I waited for ** before I hung up. I need to talk to someone so unfortunately I will have to call back.
GetHuman: Let's quantify your experience contacting Chegg. On a scale of 1 to 5, how easy is it go get help on a Chegg problem?
~Jessica Thompson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica Thompson: I'd give them a four out of five on communication.
GetHuman: And what about Chegg's ability to quickly and effectively address your problem?
~Jessica Thompson: For that I would say five out of five.
GetHuman: And finally- any advice for other Chegg customers?
~Jessica Thompson: Call them early in the day or late. Don't forget any personal or account information you might need for Chegg to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica Thompson taken from his Chegg customer service problem that occurred on November 15th, 2017.