Chick-fil-A: rep had no idea about news article that I was t...
A Chick-fil-A customer review by GetHuman user GetHuman-318649 from November 11th, 2017
Background on GetHuman-318649's case
GetHuman: GetHuman-318649 - can you tell our other Chick-fil-A customers when your case took place?
GetHuman-318649: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to Chick-fil-A, and if so, how?
GetHuman: And which of these common Chick-fil-A customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-318649 a list of common Chick-fil-A problems)
GetHuman-318649: "Complaint" was why I was trying to call.
GetHuman-318649's review of Chick-fil-A customer service
GetHuman: So how would you sum up your experience for GetHuman's Chick-fil-A customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-318649: rep had no idea about news article that I was talking about - I needed confirmation that article was false. rep was not aware and slow to respond to my questions...otherwise, average response.
GetHuman: Let's quantify your experience contacting Chick-fil-A. On a scale of 1 to 5, how easy is it go get help on a Chick-fil-A problem?
GetHuman-318649: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-318649: I'd give them a four out of five on communication.
GetHuman: And what about Chick-fil-A's ability to quickly and effectively address your problem?
GetHuman-318649: For that I would say five out of five.
GetHuman: And finally- any advice for other Chick-fil-A customers?
GetHuman-318649: Call them early in the day or late. Don't forget any personal or account information you might need for Chick-fil-A to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-318649 taken from his Chick-fil-A customer service problem that occurred on November 10th, 2017.