Chipotle Mexican Grill, Inc.: I used the online ordering and paid for it befo...
A Chipotle Mexican Grill, Inc. customer review by GetHuman user ~aj from November 27th, 2017
Background on ~aj's case
GetHuman: ~aj - can you tell our other Chipotle Mexican Grill, Inc. customers when your case took place?
~aj: Yes I can. It was morning, on November 25th.
GetHuman: Did you reach out to Chipotle Mexican Grill, Inc., and if so, how?
GetHuman: And which of these common Chipotle Mexican Grill, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~aj a list of common Chipotle Mexican Grill, Inc. problems)
~aj: "Overcharge/Strange charge" was why I was trying to call.
~aj's review of Chipotle Mexican Grill, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Chipotle Mexican Grill, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aj: I used the online ordering and paid for it before coming into the store, but when I got there my food wasn't ready for my pick up time, and they were out of sour cream which is okay but I wish i would've known before I went to pick it up and paid for it because at that point i did not want it anymore. I typically do not have any problems as I am a returning customer
GetHuman: Let's quantify your experience contacting Chipotle Mexican Grill, Inc.. On a scale of 1 to 5, how easy is it go get help on a Chipotle Mexican Grill, Inc. problem?
~aj: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aj: I'd give them a three out of five on communication.
GetHuman: And what about Chipotle Mexican Grill, Inc.'s ability to quickly and effectively address your problem?
~aj: For that I would say four out of five.
GetHuman: And finally- any advice for other Chipotle Mexican Grill, Inc. customers?
~aj: Call them early in the day or late. Don't forget any personal or account information you might need for Chipotle Mexican Grill, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aj taken from his Chipotle Mexican Grill, Inc. customer service problem that occurred on November 25th, 2017.