Cisco Systems: lots of menus to go thru but eventually gets to...
A Cisco Systems customer review by GetHuman user ~Ronny from November 3rd, 2017
Background on ~Ronny's case
GetHuman: ~Ronny - can you tell our other Cisco Systems customers when your case took place?
~Ronny: Yup. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Cisco Systems, and if so, how?
GetHuman: And which of these common Cisco Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Ronny a list of common Cisco Systems problems)
~Ronny: "Returns" was why I was trying to call.
~Ronny's review of Cisco Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Cisco Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ronny: lots of menus to go thru but eventually gets to live person.*either i got cut off or they hung up in the middle of the call !
GetHuman: Let's quantify your experience contacting Cisco Systems. On a scale of 1 to 5, how easy is it go get help on a Cisco Systems problem?
~Ronny: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ronny: I'd give them a four out of five on communication.
GetHuman: And what about Cisco Systems's ability to quickly and effectively address your problem?
~Ronny: For that I would say three out of five.
GetHuman: And finally- any advice for other Cisco Systems customers?
~Ronny: Call them early in the day or late. Don't forget any personal or account information you might need for Cisco Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ronny taken from his Cisco Systems customer service problem that occurred on October 25th, 2017.