CitiMortgage: Called re: missing refund check. They said it w...
A CitiMortgage customer review by GetHuman user ~jg from November 14th, 2017
Background on ~jg's case
GetHuman: ~jg - can you tell our other CitiMortgage customers when your case took place?
~jg: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to CitiMortgage, and if so, how?
GetHuman: And which of these common CitiMortgage customer issues best describes the reason you wanted to talk to them?
(Shows ~jg a list of common CitiMortgage problems)
~jg: "Eligibility question" was why I was trying to call.
~jg's review of CitiMortgage customer service
GetHuman: So how would you sum up your experience for GetHuman's CitiMortgage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jg: Called re: missing refund check. They said it was sent to my city court house - there is no court house in my city. Said they could give me the phone number where it was sent - it was the zoining department and they knew nothing.
GetHuman: Let's quantify your experience contacting CitiMortgage. On a scale of 1 to 5, how easy is it go get help on a CitiMortgage problem?
~jg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jg: I'd give them a one out of five on communication.
GetHuman: And what about CitiMortgage's ability to quickly and effectively address your problem?
~jg: For that I would say five out of five.
GetHuman: And finally- any advice for other CitiMortgage customers?
~jg: Call them early in the day or late. Don't forget any personal or account information you might need for CitiMortgage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jg taken from his CitiMortgage customer service problem that occurred on November 8th, 2017.