Citibank Home Equity Loans: At the opening menu, I entered my loan number a...
A Citibank Home Equity Loans customer review by GetHuman user ~Jeannie from November 24th, 2017
Background on ~Jeannie's case
GetHuman: ~Jeannie - can you tell our other Citibank Home Equity Loans customers when your case took place?
~Jeannie: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Citibank Home Equity Loans, and if so, how?
GetHuman: And which of these common Citibank Home Equity Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeannie a list of common Citibank Home Equity Loans problems)
~Jeannie: "None of those really matches why I wanted to call Citibank Home Equity Loans that day." was why I was trying to call.
~Jeannie's review of Citibank Home Equity Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank Home Equity Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeannie: At the opening menu, I entered my loan number and the "*" key. It got me to Henry right away. He was exceptionally pleasant and answered my question fully to my satisfaction. Thank you so much for this service. Prior to looking Citibank up on here, I COULD NOT reach a human. In frustration, I tried here and problem solved immediately.
GetHuman: Let's quantify your experience contacting Citibank Home Equity Loans. On a scale of 1 to 5, how easy is it go get help on a Citibank Home Equity Loans problem?
~Jeannie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeannie: I'd give them a five out of five on communication.
GetHuman: And what about Citibank Home Equity Loans's ability to quickly and effectively address your problem?
~Jeannie: For that I would say three out of five.
GetHuman: And finally- any advice for other Citibank Home Equity Loans customers?
~Jeannie: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank Home Equity Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeannie taken from his Citibank Home Equity Loans customer service problem that occurred on November 21st, 2017.