Citibank Home Equity Loans: The Filipino guy who answered didn't know what...
A Citibank Home Equity Loans customer review by GetHuman user ~freeflier1 from November 21st, 2017
Background on ~freeflier1's case
GetHuman: ~freeflier1 - can you tell our other Citibank Home Equity Loans customers when your case took place?
~freeflier1: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Citibank Home Equity Loans, and if so, how?
GetHuman: And which of these common Citibank Home Equity Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~freeflier1 a list of common Citibank Home Equity Loans problems)
~freeflier1: "None of those really matches why I wanted to call Citibank Home Equity Loans that day." was why I was trying to call.
~freeflier1's review of Citibank Home Equity Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank Home Equity Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~freeflier1: The Filipino guy who answered didn't know what I was talking about. He was overly, mechanically polite. Ridiculously polite. He gave me the number for the "Litigation" dept. This number was not the number I needed. I was trying to get the "Loss and MITIGATION dept.". That is the one for modifications on the loan. After several misunderstandings, the guy finally understood what I was going for and then gave me THIS number again, the ***-***-****, as he felt all satisfied in finally giving me the right one-------NOT. *When I first called, in the list of options, I picked "refinancing" since that was the closest option, I thought. That option proceeded to give me another number to call which was not the right dept either.**So I re-dialed the first number and picked the paying off the loan option, number *. That time, I got a live person, another Filipino guy, who was still in the wrong dept. He gave me the right number finally. *-***-***-**** and then I find out they're closed on weekends
GetHuman: Let's quantify your experience contacting Citibank Home Equity Loans. On a scale of 1 to 5, how easy is it go get help on a Citibank Home Equity Loans problem?
~freeflier1: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~freeflier1: I'd give them a five out of five on communication.
GetHuman: And what about Citibank Home Equity Loans's ability to quickly and effectively address your problem?
~freeflier1: For that I would say five out of five.
GetHuman: And finally- any advice for other Citibank Home Equity Loans customers?
~freeflier1: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank Home Equity Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~freeflier1 taken from his Citibank Home Equity Loans customer service problem that occurred on November 12th, 2017.