Citibank (UK): This bank is a piece of ****. The only reason I...
A Citibank (UK) customer review by GetHuman user ~elt102 from November 6th, 2017
Background on ~elt102's case
GetHuman: ~elt102 - can you tell our other Citibank (UK) customers when your case took place?
~elt102: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to Citibank (UK), and if so, how?
GetHuman: And which of these common Citibank (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~elt102 a list of common Citibank (UK) problems)
~elt102: "Setup an account" was why I was trying to call.
~elt102's review of Citibank (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elt102: This bank is a piece of ****. The only reason I am stuck with them is because I need to transfer money between countries. DO NOT use them unless you absolutely must. I can't wait to be finished with them.
GetHuman: Let's quantify your experience contacting Citibank (UK). On a scale of 1 to 5, how easy is it go get help on a Citibank (UK) problem?
~elt102: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elt102: I'd give them a two out of five on communication.
GetHuman: And what about Citibank (UK)'s ability to quickly and effectively address your problem?
~elt102: For that I would say three out of five.
GetHuman: And finally- any advice for other Citibank (UK) customers?
~elt102: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elt102 taken from his Citibank (UK) customer service problem that occurred on October 31st, 2017.