Classmates.com: Had to search extensively for a phone number fo...
A Classmates.com customer review by GetHuman user ~eejs from November 14th, 2017
Background on ~eejs's case
GetHuman: ~eejs - can you tell our other Classmates.com customers when your case took place?
~eejs: Yes I can. It was morning, on November 12th.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~eejs a list of common Classmates.com problems)
~eejs: "Service problem" was why I was trying to call.
~eejs's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eejs: Had to search extensively for a phone number for Classmates.com - none on website (now Memory Lane). They automatically charged my AMEX for $**.** (from an authorization in ****) for a * yr renewal. At first I was told this was nonrefundable. When I complained I was told I would receive a credit for $** & change - the remaining balance from Jan **,****. I called on Jan ** when I saw the charge on my AMEX. Website is useless. Whole operation is useless and the MOST annoying of any I have used. Good riddance!!!
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~eejs: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eejs: I'd give them a two out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~eejs: For that I would say five out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~eejs: Call them early in the day or late. Don't forget any personal or account information you might need for Classmates.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eejs taken from his Classmates.com customer service problem that occurred on November 12th, 2017.