Classmates.com: I had tried to resolve a billing issue via onli...
A Classmates.com customer review by GetHuman user GetHuman-365318 from November 20th, 2017
Background on GetHuman-365318's case
GetHuman: GetHuman-365318 - can you tell our other Classmates.com customers when your case took place?
GetHuman-365318: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-365318 a list of common Classmates.com problems)
GetHuman-365318: "Update Account Info" was why I was trying to call.
GetHuman-365318's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-365318: I had tried to resolve a billing issue via online email contacts over a two day period. The person who picked up the phone at Classsmates handled my issue in about ** minutes!
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
GetHuman-365318: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-365318: I'd give them a one out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
GetHuman-365318: For that I would say two out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
GetHuman-365318: Call them early in the day or late. Don't forget any personal or account information you might need for Classmates.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-365318 taken from his Classmates.com customer service problem that occurred on November 10th, 2017.