Classmates.com: Still not sure how I was automatically added as...
A Classmates.com customer review by GetHuman user ~johnbenigno from November 20th, 2017
Background on ~johnbenigno's case
GetHuman: ~johnbenigno - can you tell our other Classmates.com customers when your case took place?
~johnbenigno: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Classmates.com, and if so, how?
GetHuman: And which of these common Classmates.com customer issues best describes the reason you wanted to talk to them?
(Shows ~johnbenigno a list of common Classmates.com problems)
~johnbenigno: "Setup service" was why I was trying to call.
~johnbenigno's review of Classmates.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Classmates.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~johnbenigno: Still not sure how I was automatically added as a member after one inquiry. There needs to be some oversight on these companies to eliminate the automatic membership. How is it possible that after a casual inquiry over a former classmate, you are suddenly enrolled as a member of this service. IT is just wrong. There needs to be some controls on these companies. There should be no automatic enrollment for any service, unless the customer specifically requests that service.
GetHuman: Let's quantify your experience contacting Classmates.com. On a scale of 1 to 5, how easy is it go get help on a Classmates.com problem?
~johnbenigno: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~johnbenigno: I'd give them a five out of five on communication.
GetHuman: And what about Classmates.com's ability to quickly and effectively address your problem?
~johnbenigno: For that I would say four out of five.
GetHuman: And finally- any advice for other Classmates.com customers?
~johnbenigno: Call them early in the day or late. Don't forget any personal or account information you might need for Classmates.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~johnbenigno taken from his Classmates.com customer service problem that occurred on November 17th, 2017.