Clear: Saw an unexplained **.***% rate increase with n...

A Clear customer review by GetHuman user ~JC from November 9th, 2017

Background on ~JC's case

GetHuman: ~JC - can you tell our other Clear customers when your case took place?
~JC: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to Clear, and if so, how?
~JC: I used the 855-253-2763 number I found for on the GetHuman Clear customer phone number page I was on: Clear Customer Service Phone Number
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows ~JC a list of common Clear problems)
~JC: "Lower my bill" was why I was trying to call.

~JC's review of Clear customer service

GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JC: Saw an unexplained **.***% rate increase with no change of service for the last three months of ****, and asked for an explanation. Call center is in Central America. Connection dropped once. Women agents apologized but were very hard to hear and understand. Still not sure of the correction, but think the rate was backed off. About ready to ditch the service* several outages caused by cell tower problems over the last three months, and exceptionally slow response on weekend evenings.
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
~JC: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JC: I'd give them a one out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
~JC: For that I would say four out of five.
GetHuman: And finally- any advice for other Clear customers?
~JC: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JC taken from his Clear customer service problem that occurred on October 31st, 2017.

Clear

1.33 of 5 stars | 28 reviews

~JC's Clear Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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