Clorox Company: I CALLED TO INQUIRE HOW TO GET THE MASSIVE SMEL...
A Clorox Company customer review by GetHuman user ~sherri mcintosh from November 17th, 2017
Background on ~sherri mcintosh's case
GetHuman: ~sherri mcintosh - can you tell our other Clorox Company customers when your case took place?
~sherri mcintosh: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to Clorox Company, and if so, how?
GetHuman: And which of these common Clorox Company customer issues best describes the reason you wanted to talk to them?
(Shows ~sherri mcintosh a list of common Clorox Company problems)
~sherri mcintosh: "Warranty claim" was why I was trying to call.
~sherri mcintosh's review of Clorox Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Clorox Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sherri mcintosh: I CALLED TO INQUIRE HOW TO GET THE MASSIVE SMELL IF CLOROX OUT OF MY QUILTED MATTRESS COVER.I WAS TOLD THEY HAD NOT DONE STUDIES ON THIS AND THEY HAD NO ANSWERS TO GIVE ME.I SUCCESSFULLY USED * CUP OF BAKING SODA IN MY WASH MACHINE AND SET THE WATER TEMPERATURE TO HOT.I DRIED THE QUILTED MATTRESS COVER IN THE SUN FOR ** HOURS.I ALSO PLACED THE FOAM UNDER PADS IN THE SUN FOR ** HOURS AND THAT TOOK THE SMELL OF CLOROX OUT.I THINK CLOROX NEEDS TO RUN SOME STUDIES.I FOUND MY INFORMATION ON LINE.
GetHuman: Let's quantify your experience contacting Clorox Company. On a scale of 1 to 5, how easy is it go get help on a Clorox Company problem?
~sherri mcintosh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sherri mcintosh: I'd give them a one out of five on communication.
GetHuman: And what about Clorox Company's ability to quickly and effectively address your problem?
~sherri mcintosh: For that I would say two out of five.
GetHuman: And finally- any advice for other Clorox Company customers?
~sherri mcintosh: Call them early in the day or late. Don't forget any personal or account information you might need for Clorox Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sherri mcintosh taken from his Clorox Company customer service problem that occurred on November 7th, 2017.