Coach.com: Took my order ("in stock"), then cancelled when...
A Coach.com customer review by GetHuman user ~JD from November 12th, 2017
Background on ~JD's case
GetHuman: ~JD - can you tell our other Coach.com customers when your case took place?
~JD: Yeah. It was evening, on November 7th.
GetHuman: Did you reach out to Coach.com, and if so, how?
GetHuman: And which of these common Coach.com customer issues best describes the reason you wanted to talk to them?
(Shows ~JD a list of common Coach.com problems)
~JD: "Cancel order" was why I was trying to call.
~JD's review of Coach.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Coach.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JD: Took my order ("in stock"), then cancelled when couldn't locate in warehouse or in stores. NO NOTIFICATION sent. I had to follow-up after bag did not arrive. It's now the day before wife's birthday, and I'm out on a limb. Needless to say, won't be buying Coach again.
GetHuman: Let's quantify your experience contacting Coach.com. On a scale of 1 to 5, how easy is it go get help on a Coach.com problem?
~JD: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JD: I'd give them a five out of five on communication.
GetHuman: And what about Coach.com's ability to quickly and effectively address your problem?
~JD: For that I would say five out of five.
GetHuman: And finally- any advice for other Coach.com customers?
~JD: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Coach.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JD taken from his Coach.com customer service problem that occurred on November 7th, 2017.