Coastal Living Magazine: Got automated response. Easy to follow prompts...
A Coastal Living Magazine customer review by GetHuman user ~Not Happy from November 14th, 2017
Background on ~Not Happy's case
GetHuman: ~Not Happy - can you tell our other Coastal Living Magazine customers when your case took place?
~Not Happy: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Coastal Living Magazine, and if so, how?
GetHuman: And which of these common Coastal Living Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~Not Happy a list of common Coastal Living Magazine problems)
~Not Happy: "None of those really matches why I wanted to call Coastal Living Magazine that day." was why I was trying to call.
~Not Happy's review of Coastal Living Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Coastal Living Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not Happy: Got automated response. Easy to follow prompts for a change of address. After changing address an annoucement said it would be effect *-****. It's now **-****. What gives?
GetHuman: Let's quantify your experience contacting Coastal Living Magazine. On a scale of 1 to 5, how easy is it go get help on a Coastal Living Magazine problem?
~Not Happy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not Happy: I'd give them a three out of five on communication.
GetHuman: And what about Coastal Living Magazine's ability to quickly and effectively address your problem?
~Not Happy: For that I would say four out of five.
GetHuman: And finally- any advice for other Coastal Living Magazine customers?
~Not Happy: Call them early in the day or late. Don't forget any personal or account information you might need for Coastal Living Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not Happy taken from his Coastal Living Magazine customer service problem that occurred on November 11th, 2017.