Coastal Living Magazine: The customer service rep didn't listen to what...
A Coastal Living Magazine customer review by GetHuman user ~unhappy from November 26th, 2017
Background on ~unhappy's case
GetHuman: ~unhappy - can you tell our other Coastal Living Magazine customers when your case took place?
~unhappy: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Coastal Living Magazine, and if so, how?
GetHuman: And which of these common Coastal Living Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Coastal Living Magazine problems)
~unhappy: "None of those really matches why I wanted to call Coastal Living Magazine that day." was why I was trying to call.
~unhappy's review of Coastal Living Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Coastal Living Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: The customer service rep didn't listen to what I was saying but just kept repeating her standard "so sorry for the inconvenience Ma'am". Consequently I had to get annoyed and tell her to stop parroting back to me and actually LISTEN to my issue. She finally did take care of it, but the call lasted *x as long as it should and was incredibly frustrating. And don't try their online customer service - I sent * emails and never heard a word... Great magazine, HORRIFIC customer service.
GetHuman: Let's quantify your experience contacting Coastal Living Magazine. On a scale of 1 to 5, how easy is it go get help on a Coastal Living Magazine problem?
~unhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a three out of five on communication.
GetHuman: And what about Coastal Living Magazine's ability to quickly and effectively address your problem?
~unhappy: For that I would say four out of five.
GetHuman: And finally- any advice for other Coastal Living Magazine customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Coastal Living Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Coastal Living Magazine customer service problem that occurred on November 23rd, 2017.