ComEd: customer service rep was not good at listening...
A ComEd customer review by GetHuman user GetHuman-16897 from November 16th, 2017
Background on GetHuman-16897's case
GetHuman: GetHuman-16897 - can you tell our other ComEd customers when your case took place?
GetHuman-16897: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-16897 a list of common ComEd problems)
GetHuman-16897: "Meter reading" was why I was trying to call.
GetHuman-16897's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-16897: customer service rep was not good at listening.It semed like all she wanted to do was hear herself talk. I always had to stop her from talking to ask a question. She was not an understanding person.
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
GetHuman-16897: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-16897: I'd give them a three out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
GetHuman-16897: For that I would say four out of five.
GetHuman: And finally- any advice for other ComEd customers?
GetHuman-16897: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-16897 taken from his ComEd customer service problem that occurred on November 9th, 2017.